Haiku Friday: (Lack of) Technical Support

Haiku Friday
Few things in life are
as uber-annoying as
Time Warner Cable

Technical support?
Talk to “Luke”, the guy with an
Indian accent

Back to the very
beginning – “are you sure your
router is turned on?”

More mindless questions –
I think I know more than this
highly trained expert

His conclusion? The
problem is mine, not theirs, so
sorry – have a good day!

My internet still
is wonky – hey WOW cable?
Got any good deals?

We have fought with Time Warner Cable ever since we moved into our house. They are here at least every six months to diagnose a new reason why our internet isn’t working. Our yard has been cut into to run a new line four times now. One tech added a signal booster, another took it away, saying it was illegal now. The modem has been replaced twice, the digital converter box once.

The last tech who came out (after several trans-continental calls to Ian, Steven, and Sandra in India failed to fix the problem) told us that the line was too long, and because the box was so far away from our house, we’ll never get a good signal.

Today, our wireless internet stopped working (nothing had changed with the router), but the router still worked if you connected it to the computer with an ethernet cable. I thought it was a bad router, so we bought a new one, but after setting it up, the same problem happened. How could two routers have the same problem? I explained the entire problem to TW’s tech support, but was informed that because I could get internet with the ethernet cable, it wasn’t their problem, and they wouldn’t investigate further.

I think I’m done with Time Warner. You’ve messed with my wireless internet one too many times, and I don’t take kindly to being cut off from my internet.

To play along for Haiku Friday, follow these steps:

1. Write your own haiku on your blog. You can do one or many, all following a theme or just random. What’s a haiku, you ask? Click here.

2. Sign the Mister Linky below with your name and the link to your haiku post (the specific post URL, not your main blog URL). DON’T sign unless you have a haiku this week. If you need help with this, please let me know.

3. Pick up a Haiku Friday button to display on the post or in your sidebar by clicking the button at the top.

REMEMBER: Do not post your link unless you have a haiku this week! I will delete any links without haiku!



I Will Never Survive Elementary School (Alternate Title: Kids Are Cruel)

With the layer of snow still covering the ground, and two little girls with pent-up energy from being cooped up for days, we ventured out to the mall playground yesterday. (OK, so it was also so I could do a little shopping, but that’s beside the point.)

Aaron watched the girls play for about 45 minutes, and then I took over for the last bit. Not long after I sat down, Cordy came up to me and sat on my lap. “Can we go home now?”

Surprised by this request, I said, “Yes, we can go home as soon as daddy comes back.”

At this point a little girl walked up to us and said to Cordy, “Come on! Your red car is back! Come play!” At first I wondered what red car? She doesn’t have a red car with her…

Then Cordy’s face brightened. “OK!” she exclaimed, taking the little girl’s hand as she led Cordy to the other side of the play area. It was such a sweet scene to witness – this little girl was asking Cordy to come play! My heart grew three sizes in that moment as I imagined Cordy someday having lots of friends and charming other kids.

I watched them go up to an older boy in a brown shirt (he looked about 7), and he then produced a shiny red toy car from behind his back. He took off running, holding the car up high. The group of 4 or 5 kids around him ran after him, including Cordy. The other kids looked around 5 or 6, so I wasn’t concerned that an older kid was with the group.

The thought crossed my mind that this older boy might be teasing the other kids a bit, but I quickly let that thought fall away when Mira climbed onto my lap for some attention. Cordy was having fun with friends, so I was happy.

A minute or so later, I checked to see where Cordy was in the play area. At first I didn’t see her, but I saw the group of kids she was with. They all seemed to be leaning in towards something up against a play structure, crowded together and laughing. I saw the older boy lower his hand, with the red car in it, towards the kid I couldn’t see, saying “Here, you want this?” and then yank it back quickly, shouting “NO!” at the kid and laughing. The other kids roared in laughter in response.

I started to get a sinking feeling, which was then confirmed when I heard Cordy’s high-pitched shriek. I shifted my position and across the play area saw Cordy, sitting on the floor and cornered by this group of kids, reaching up and pleading to play with the car as the boy again thrust it in her face, only to pull it away as she touched it, shouting “NO! It’s MINE, dummy!” in her face and laughing at her as she shrieked again, half-covering her face and looking confused. The other kids were egging him on, saying, “Do it again!” and shouting at Cordy, “It’s not your car!”

At that moment my heart shattered into a million pieces.

A moment later, sensing my heart was no longer in any state to put up a fight, my rage began rising from my gut on a conquering march to my brain.

I stormed over there, with what little logic I still had in my head repeating a mantra of Don’t kill the kids…don’t kill the kids… Not trusting myself to say anything to these little monsters, I simply walked past them and scooped Cordy into my arms, saying, “C’mon, let’s go play over there. You don’t need to play with kids who are mean to you.”

The older kid, realizing the jig was up, and thinking himself smooth and savvy with adults, tried to act like nothing was wrong. “She kept asking for her car, but it’s mine. She thought it was hers.”

Again, I didn’t know what to say in that moment. I didn’t want to tell the kids she has autism – they probably have no clue what that means, and I didn’t need to further alienate her from them. In a pinch, I came up with, “Well, she doesn’t always understand that a toy isn’t hers. She’s not as old as you might think she is.”

“Well how old is she?” the little girl who brought her back to the bullying asked me. “Is she six?”

Apparently my Amazon child had fooled people once again. “No, she’s four.”

The little girl seemed unimpressed. “Well, my little sister is four. And she knows that some toys aren’t hers.”

OK, engaging these kids has clearly failed. Time to just make an exit, I thought. But then the older boy – that same chubby little ringleader who thought he was so much older and wiser than other kids, yet was teasing my daughter mercilessly – had to add one more statement to prove that he understood child psychology.

“Oh, I understand!” he cooed at me. “Little kids and babies don’t get that there are toys that don’t belong to them. You know…like dogs! She’s just like a dog – doesn’t know what is hers and what isn’t.”

At that point my rage was screaming in my head One swing! Just let me have one swing at him!! Meanwhile, I had ceased to breathe or move as I stood there and stared at him wide-eyed, as if he had two heads, one of which was a barking dog. Even my logic had given in, pointing out, Someday that kid is going to get his chubby little head knocked into a wall, and he will completely deserve it.

Finally wrestling my voluntary muscles back to my own control, I turned away from the mean kids and carried Cordy back to the other side of the play area. She buried her head in my neck, asking to go home. Aaron wasn’t back yet, so I checked to make sure Mira was still OK and sat Cordy down next to me.

“I want my red car,” she whined.

“Cordy, that car wasn’t yours.” I reminded her.

“It wasn’t? I want to go play with my friends.”

Damn, she didn’t even realize they were teasing her. “Cordy, those kids weren’t your friends. They were being mean to you.”

Cordy looked confused. “They were?”

“Yes, sweetie. They were teasing you and laughing at you. They weren’t being nice.”

“Oh.”

We’re not even to kindergarten yet and I’m already stressed out about bullies. I want Cordy to have friends and be happy, but as it stands her social skills aren’t very strong and kids, who pick up on any weakness, are quick to exploit hers. The only comfort at the moment is that she has no awareness that people are being mean to her – she is spared the hurt and the pain of being rejected by others. (While I currently bear the brunt of it.)

I know I can’t protect her forever, but the social world of children is a harsh and cruel one, often shaping a person for a lifetime. I should know – I was a misfit child who endured being the outcast, and the scars still burn. It’s probably because of my past that I worry so much about my daughter who isn’t always on the same plane of reality as the rest of us. Winning popularity contests isn’t my goal for her, but I do want her to have friends and know how to handle situations where other kids try to hurt her.

At this point in parenting, I feel lost. We’re entering a phase of her life that I didn’t do particularly well with, and she has additional challenges to make it even more difficult. I can’t be there to pull her out of these situations all the time, and I can’t even think of how scenes like this would end without me stepping in.

(And before anyone asks: No, I don’t know where their parents were. A group of parents sitting right by the gang looked on without any concern. The mall play areas lean towards a Lord of the Flies atmosphere on weekends when older kids aren’t in school. The majority of concerned parents have very young children, and hover over them continuously.)



Haiku Friday: Spring in Winter?

Haiku Friday
Oh Target, why hast
thou forsaken me in my
time of greatest need?

No kids’ long pants and
sweaters, right when I needed
more winter clothing.

Your store is filled with
capris and spring t-shirts. Have
you seen the weather:


I will never presume to know how the fashion industry works. On January 2, I walked into our Target and found all of the winter clothing shoved onto clearance racks while the spring clothing had been placed out on display. It’s not even February yet, but there are no winter clothes to be found other than the random 0-6 mo. sweater or leftover Christmas long-sleeved shirt.

When it comes to shopping for my children, I try to buy ahead, but sometimes I find that there is a need for more, such as long-sleeved shirts for Cordy, since my Amazon warrior princess grows right out of everything. But Target can offer me nothing except Easter dresses and pastel short-sleeved shirts. Puzzling.

To play along for Haiku Friday, follow these steps:

1. Write your own haiku on your blog. You can do one or many, all following a theme or just random. What’s a haiku, you ask? Click here.

2. Sign the Mister Linky below with your name and the link to your haiku post (the specific post URL, not your main blog URL). DON’T sign unless you have a haiku this week. If you need help with this, please let me know.

3. Pick up a Haiku Friday button to display on the post or in your sidebar by clicking the button at the top.

REMEMBER: Do not post your link unless you have a haiku this week! I will delete any links without haiku!



Haiku Friday: Small Victories

Haiku Friday
Tonight, we fought the
“man”, and we won! Well, we got
a short extension.

A few weeks ago
we found the land behind ours
could possibly change

Instead of single
homes, they wanted to change the
zoning: apartments.

Two large apartment
buildings would be placed twenty-
five feet from our yard.

“Oh hell no!” we cried
and went to the meeting to
voice our discontent

We were not alone.
Others complained about the
trouble it would bring.

The committee heard
us, and tabled the vote for
further discussion.

When we found out the developer who owns the land directly behind us wanted to change the zoning from single-family homes to apartments, we were furious, but also felt helpless. How could we stop it? But anger won out, and I decided we needed to go to this zoning meeting, voice our concerns, and ask them to deny the request. I was terrified, to be honest.

Good thing we went. After hearing our complaints, plus the complaints from others bordering the property, the committee told the developer that the request needed to be tabled until our complaints could be addresses and some compromise could be reached. We spoke with the developer afterward, and despite some loud arguing from some of those involved, it was decided that we would schedule a meeting to try to discuss alternatives that would make everyone happy.

This also gives us time to mobilize other neighbors who would be affected, too. The developer had assured those surrounding the property that it would only build single-family homes when it first started. If everyone surrounding the property refuses to allow apartments, I’d imagine we can block this rezoning from happening entirely. It’s possible we’ll find a compromise, but any attempt to put large 12 unit apartment buildings directly behind my backyard will be met with fierce resistance. And after our “win” tonight, I’m feeling completely energized and ready to rally the neighborhood to make sure our properties are protected.

Lesson learned: Stand up for yourself, your family and your home, or you let someone else choose your future.

To play along for Haiku Friday, follow these steps:

1. Write your own haiku on your blog. You can do one or many, all following a theme or just random. What’s a haiku, you ask? Click here.

2. Sign the Mister Linky below with your name and the link to your haiku post (the specific post URL, not your main blog URL). DON’T sign unless you have a haiku this week. If you need help with this, please let me know.

3. Pick up a Haiku Friday button to display on the post or in your sidebar by clicking the button at the top.

REMEMBER: Do not post your link unless you have a haiku this week! I will delete any links without haiku!



(Some) Government Agencies Suck

We’re *this* close to having insurance for Cordy and Mira. Since Aaron lost his job, we knew it was a possibility we’d run out of insurance before he could find a new one. At first, we hoped that something would appear before the end of July – how naive we were. That whole plan to bring jobs to Ohio isn’t exactly working as quickly as we’d like.

At the end of July, we realized there was no immediate job offer coming, so we applied for state assistance for health insurance for the kids. The SCHIP program has helped so many people, and while I’ve always been a supporter, I never imagined we’d have to take advantage of it. With only our freelance income, we easily qualify for it. The paperwork was submitted, all documentation was submitted and approved, and everything should be in place for my two young daughters to have health insurance to protect them if anything would happen.

I said should be in place, because as of yet it isn’t. We still have one obstacle in our way:

Our case worker.

Now, I have never bought into the stereotype of the lazy government worker. Especially since my husband was just recently a government worker, and would have been fired quickly for poor customer service in his agency. I had the belief that people who worked in government jobs did so because of their desire to help others and make a difference.

Yeah, I know. You can really stop laughing now.

Our case worker has so far been slow and unable to keep his word. Everything was submitted and in order as of the beginning of August for their health insurance. There was some question as to if we might qualify for additional help, so he said he would be in touch with us either the next Monday, or if not then, the Monday morning after that for sure. (He was going on vacation after the first Monday.)

We waited but there was no call the first Monday. We knew it was a possibility, so we crossed our fingers and hoped no one got sick that week. The second Monday morning, there was no call. By late afternoon, Aaron called the agency, and was told they would give him the message that he called, and his case worker would respond within 24 hours.

Somehow I expected a call within 24 hours. But there was no call on Tuesday. On Wednesday afternoon, nearly 2 days after Aaron called, the case worker called back, telling us he didn’t have a chance to do anything yet, but would have everything finalized by the next day. We were told he would call us back “tomorrow before 1pm.” (Thursday)

You can probably guess what happened next. There was no call on Thursday. Or Friday.

So yesterday Aaron called again first thing in the morning, and was again informed that his case worker would be back in touch within 24 hours. No call. He called again today, got the same message.

At this point, it’s been nearly a month since our children were approved for health insurance, but so far no confirmation has been made to get them enrolled.

I’m only glad this guy is dealing with Aaron and not me. I consider myself a patient person, but not where my children’s health is concerned. I’m feeling very mama bear right now, and I would likely have some choice words for him about doing what you say you will do and how damn hard is it to make a 5 minute phone call, asshole? This is about health coverage for kids!

When I worked as a student advisor, there were days when I was busy and had several phone messages waiting for me. If I wasn’t in the office the next day (I worked part-time) I’d stay the extra 5-10 minutes it took to make sure I got back to everyone, even if it was just to acknowledge their call and let them know I was looking into their question and when to expect a response.

I’d be more OK with this situation if there was a hold-up somewhere and he could take the time to let us know what the delay is. Instead, we’re left calling daily with no return call or information about when or if our girls will have health insurance. How can an agency that is dedicated to helping families in a time of need be so far off it’s goal? It seems that when it comes to Family Services in Ohio, customer service is dead.

The one upside to share with you is that Aaron had an interview last week that went very well. He was called back the next day (see? some places can call back!) and has a second interview tomorrow. If this goes well, he might be employed as early as mid-September, and insurance would be back in October. And then hopefully I can put this not-quite-nightmare, more-like-a-bad-dream of a summer behind me.